Privacy Policy
Data Controller
What Data We Collect
We may collect the following personal data directly or through third parties:
Name and surname
Email address
Phone number
Address (optional)
Country, city, postal code
Arrival and departure dates
Booking preferences
Technical data (e.g. IP address, cookies, usage data)
You may voluntarily provide this data via our contact or booking forms. Some technical data may be collected automatically through cookies or analytics tools.
Why We Collect Your Data
We use your data for the following purposes:
Responding to enquiries or booking requests
Managing and confirming reservations
Providing assistance or concierge services
Sending administrative communications
Complying with legal obligations (e.g., invoicing)
We process this data based on the performance of a contract (your stay or booking request) or your explicit consent.
Optional Marketing Communications
With your consent, we may send you updates, offers, or relevant information about your stay or future visits. You can unsubscribe at any time.
How Long We Store Your Data
Booking/contact data: retained for as long as needed to complete your stay, then stored for legal/accounting purposes.
Marketing data: retained for up to 24 months after last contact.
Technical data (cookies, analytics): deleted after 12 months.
Who Has Access to Your Data
Data may be accessed by:
Our internal team (hospitality, administration)
Trusted service providers (hosting, IT support)
Legal or public authorities, when required by law
We do not sell or share your data with third-party marketing services.
Cookies
Our website uses cookies to ensure functionality and improve the user experience. You can manage cookie preferences via your browser. For full details, see our Cookie Policy.
Your Rights
As an EU user, you may:
Access, correct, or delete your personal data
Object to or restrict processing
Withdraw consent at any time
Request data portability
File a complaint with your local data protection authority
To exercise any of these rights, contact us at welcome@ilgiardinocapri.com.
We may update this policy from time to time. The latest version will always be available on this page. Continued use of the website implies acceptance of any changes.